Refund and Returns Policy

At Affordable Appliances, we want our customers to be satisfied with their purchases. If you experience an issue with an appliance or wish to return a product, please review the following Return & Refund Policy.

Our policy explains the conditions for returning products, defective appliance replacements or repairs, and applicable delivery and return deductions.

1. Returns for Non-Defective Products

If you purchase an appliance and later decide that you no longer want it, or simply change your mind, you may request a return, subject to the following conditions:

  • The appliance must be returned in its original condition.
  • The appliance must not have been damaged, misused, or altered by the customer.
  • All accessories and components originally supplied with the appliance should be included.
  • The return must be approved by Affordable Appliances before the product is returned or collected.


For eligible returns, a 20% restocking and processing fee will be deducted from the product purchase price.

2. Return Shipping and Delivery Charges

Original delivery and shipping charges are non-refundable. The customer is responsible for applicable return transportation costs.

There are two ways to return an appliance:

Option A: Customer Drops Off the Product

If the customer arranges transportation and personally returns the appliance to our location:

  • No additional company pickup or transportation fee will be charged.
  • A 20% restocking and processing fee will be deducted from the product purchase price.
  • Original delivery charges will not be refunded.


Option B: Affordable Appliances Arranges Pickup

If the customer requests Affordable Appliances to arrange transportation and collect the appliance:

  • The applicable transportation/pickup charge will first be deducted from the product purchase price.
  • An additional 20% restocking and processing fee will then be deducted from the remaining product balance.
  • Original delivery charges are non-refundable.

The final refund amount will be calculated after these applicable deductions.

3. Defective or Damaged Products

Customer satisfaction is important to us. If an appliance is found to be defective or has a qualifying issue that was present at the time of delivery, please contact us promptly.

After reviewing the reported issue, Affordable Appliances will determine the appropriate resolution:

  • Replacement: We may replace the defective appliance with another suitable product.
  • Repair: We may arrange for the appliance to be repaired to restore its proper working condition.


Defective products covered by this policy will be handled through repair or replacement rather than being treated as ordinary change-of-mind returns.

Issues caused by misuse, improper installation, accidental damage, unauthorized repairs, or normal wear and tear may not qualify as product defects.

4. Delivery Charges

Delivery charges are calculated according to the delivery distance from our location.

Our current delivery pricing is as follows:

Delivery Distance

Charge

0–5 miles

$60

0–10 miles

$75

0–20 miles

$95

0–30 miles

$100

0–40 miles

$130

0–50 miles

$150

0–60 miles

$175

0–70 miles

$200

These are distance-based delivery charges, not per-mile rates. The applicable charge will be determined by the delivery distance.

5. Installation Charges

Installation services are available at the following rates:

Installation Service

Charge

Dishwasher Installation

$75

Microwave Installation

$60

Wall Oven Installation

$250

Range Hood Installation

$75

Cooktop Installation

$200

Gas Installation

$30

Installation charges are separate from product prices and delivery fees.

6. Refund Processing

Once the returned appliance has been received and inspected, Affordable Appliances will review the return and calculate the applicable refund after all relevant deductions.

Approved refunds will be issued using the original payment method, where possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

7. How to Request a Return

To initiate a return, please contact our team with the following information:

  • Your name and contact details.
  • Order number or proof of purchase.
  • Appliance name and model.
  • Reason for requesting the return.
  • Whether you intend to return the appliance yourself or require pickup.


Please do not ship or return an appliance without first receiving authorization from our team.

8. Contact Us

If you have questions about returns, refunds, defective products, or delivery charges, please contact us:

Affordable Appliances

Phone: (571) 635-3095

Website: https://bestappliancesva.com/

We appreciate your business and thank you for choosing Affordable Appliances.